Registered Counsellor Consultation Terms and Conditions
The consultation tariff for Registered Counsellor services is as follows:
- R650 for a 55-minute consultation during regular business hours.
- R850 for a 55-minute consultation after hours and on weekends.
This fee applies to telephonic, online, and in-person consultations. For first-time consultations, a double booking (2 hours) is recommended to allow for the necessary assessments, evaluations, and context gathering in order to establish meaningful insights and set clear objectives.
Payment Methods:
Clients may settle their accounts via one of the following methods:
- Payment through the Yoco payment link, accessible via the counsellor’s website under the booking calendar system.
- Bank card payment using a card device in-office.
- EFT transfer.
Clients with medical aid coverage may submit a paid account statement along with the relevant Z and ICD codes for reimbursement after proof of payment is received. Proof of payment will be emailed to the client once the consultation is concluded, as such documentation can only be processed once the services have been rendered.
Cancellation Policy:
Should you need to cancel an appointment, please provide at least 48 hours’ notice. A banking fee of R50 will apply to cover transfer fees and additional administrative services. Please note that refunds for cancelled appointments may take up to 5 working days to process, depending on the bank account details provided. Clients are responsible for keeping accurate records of their appointments, including date and time. If there is any uncertainty regarding your appointment, please feel free to contact us for clarification.
If an appointment is missed or cancelled with less than 48 hours’ notice without providing valid proof of an emergency (medical or family-related), the session will be charged to the client’s account. Medical aids do not compensate for missed appointments or late cancellations, and therefore, no proof of payment will be provided for such cases.
Appointment Transfers, Monthly Allocation, and Administrative Policy:
Clients are required to communicate the correct appointment date and month clearly at the time of booking. Appointments booked and paid for in a specific month are allocated to that month’s invoicing, bookkeeping, and tax records, and are therefore not transferable to another month.
Requests to move appointments to a different month must be communicated and confirmed in advance. Once monthly financial records have been finalised, refunds or transfers are no longer possible.
Exceptions to this policy result in serious administrative, bookkeeping, and tax discrepancies and therefore cannot be accommodated.
Online Booking Process:
When an online booking is made, a confirmation will be sent via the booking system. Please note that a booking is not secured in the diary unless payment has been made via the provided payment link. Additionally, the system will send you a contractual agreement, documentation for bio-psycho-social information, and booking reminders. These documents must be completed and brought to your consultation.
For follow-up appointments, the system will not send any information as you will be considered an existing client.
For telephonic bookings, please note that all calls are recorded and stored by the practitioner for both my our safeties.
Medical Aid Coverage:
It is the responsibility of the client to confirm whether their medical aid plan covers sessions with a Registered Counsellor. Please be advised that tariffs are subject to annual increases, which will be communicated to you in advance.
Payment Responsibility:
The person(s) utilizing the services are ultimately responsible for the payment of all services rendered. In the case of clients under the age of 18, the parent(s) or legal guardian(s) are responsible for settling any outstanding amounts. All outstanding accounts must be settled within 30 days of the consultation date. Accounts that remain unpaid after 90 days will be handed over for debt collection.
Collection fees, including legal costs, will be charged to the client, and interest at a rate of 15.5% per annum will be applied to unpaid fees older than 90 days. Should legal action be necessary to recover outstanding payments, the client will be liable for all associated legal costs, including those incurred for collection, commission, tracing fees, and other related charges.
Assessment Fees:
Assessment fees are directly debited to the client. The Registered Counsellor may send psychological screening and progress tracking assessments via email or WhatsApp for the client to complete at their convenience, at no additional charge. Non-payment for booked and supervised assessments may result in legal action, with all related legal costs charged to the client.
By engaging in the services provided, clients agree to these terms and conditions.
